Terms & Conditions

These Terms and Conditions (“Terms”) govern your use of Swiftcare Billing’s website and services. By accessing our site or engaging our medical billing and revenue cycle management services, you agree to follow these Terms. If you disagree, please do not use our website or services.

Swiftcare Billing provides medical billing, coding, credentialing, and revenue cycle management services to healthcare providers across the United States. These Terms protect both your practice and our company by clearly defining responsibilities, limitations, and expectations.

Scope of Services

Swiftcare Billing provides outsourced healthcare revenue cycle services, including but not limited to:

  • Medical billing and claims processing
  • Medical coding and documentation support
  • Denial management and AR follow-up
  • Eligibility verification and authorization support
  • Payment posting and financial reporting
  • Practice credentialing and payer enrollment
Specific services, turnaround times, and pricing are defined within a separate Service Agreement or Business Associate Agreement (BAA) executed between Swiftcare Billing and the client. These Terms do not replace any signed service contract.

Use of Website

You may use our website for lawful purposes only. You agree not to:

  • Use the site for fraudulent or misleading activities
  • Attempt unauthorized access to our systems
  • Transmit harmful software, malware, or viruses
  • Misrepresent your identity or practice
Swiftcare Billing reserves the right to restrict or terminate access to its website if misuse occurs.

No Medical or Legal Advice

Swiftcare Billing is a medical billing and revenue cycle management company. We do not provide medical, legal, or compliance legal advice. Any coding, billing, or documentation guidance is based on standard industry best practices and publicly available payer guidelines. Providers remain fully responsible for:

  • Medical decision-making
  • Clinical documentation accuracy
  • Compliance with all federal and state laws

Client Responsibilities

To ensure successful billing operations, clients agree to:

  • Provide accurate and complete patient, insurance, and provider information
  • Deliver timely clinical documentation and charge data
  • Maintain proper provider licensing and payer enrollments
  • Respond promptly to information requests from Swiftcare Billing
  • Follow payer and regulatory compliance standards
Delays or inaccuracies in information supplied by the client may directly affect claim processing and reimbursement timelines.

HIPAA Compliance and Data Security

Swiftcare Billing fully complies with the Health Insurance Portability and Accountability Act (HIPAA). All protected health information (PHI) is handled using secure systems, encrypted communication, and restricted access.

A signed Business Associate Agreement (BAA) governs HIPAA responsibilities between Swiftcare Billing and its clients. While we maintain high-level security protocols, no system can guarantee absolute protection against all cyber risks.

Fees, Payments, and Billing Terms

Service fees are defined in the client’s service agreement. Unless otherwise stated:

  • Invoices are issued monthly
  • Payments are due within the agreed time period
  • Late payments may result in service suspension
  • Outstanding balances may accrue late fees
Swiftcare Billing reserves the right to adjust service fees with proper written notice as outlined in the service agreement.

No Guarantee of Reimbursement

While we apply best practices to improve clean claim rates and collections, Swiftcare Billing does not guarantee payment or reimbursement from any insurance carrier, government payer, or patient. Reimbursement depends on multiple external factors, including:

  • Medical necessity
  • Payer policies
  • Patient eligibility
  • Provider credentialing
  • Documentation accuracy

Limitation of Liability

To the fullest extent permitted by Law, Swiftcare Billing shall not be liable for:

  • Lost revenue due to payer denials
  • Delays caused by patient eligibility issues
  • Network participation disputes
  • System downtime caused by external platforms
  • Indirect, incidental, or consequential damages
Our total liability, if any, shall not exceed the total fees paid by the client to Swiftcare Billing in the preceding three (3) months.

Intellectual Property

All content on this website—including text, graphics, branding, and layout—is the property of Swiftcare Billing and may not be copied, reused, or distributed without written permission.

Clients may not use Swiftcare Billing branding, trademarks, or marketing materials without formal authorization.

Confidentiality

Both parties agree to maintain strict confidentiality of business operations, financial information, patient data, proprietary workflows, and internal processes. This obligation continues even after the termination of services.

Termination of Services

Either party may terminate services in accordance with the terms outlined in the service agreement. Swiftcare Billing retains the right to suspend or terminate services immediately in cases of:

  • Non-payment
  • Fraud
  • Material breach of agreement
  • Legal or regulatory violations
Upon termination, all outstanding balances remain due.

Governing Law

These Terms are governed and interpreted under the laws of the United States and the state in which Swiftcare Billing is registered. Any disputes shall be resolved through appropriate legal channels within that jurisdiction.

Updates to These Terms

Swiftcare Billing reserves the right to modify these Terms at any time. Any updates will be posted on this page with a revised effective date. Continued use of our website or services after updates signifies acceptance of the revised Terms.

Contact Information

If you have any questions regarding these Terms and Conditions or our services, please contact:

Swiftcare Billing

  • Phone
  • E-mail
  • Website